Free Standard Shipping on Orders $69+
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          Frequently Asked Questions

          Welcome to the Cozyeay Help Center!

          Find answers to common questions about clothing, sizes, orders, shipping, returns, exchanges, and customer support.

          Orders & Payments

          1. How do I place an order?

          Browse our clothing collections, select your preferred style, size, color, and quantity, then click "Add to Cart" or "Buy Now."

          Follow the checkout instructions to complete your purchase.

          2. What payment methods do you accept?

          We accept the payment methods displayed during checkout.

          Available options may vary depending on your country, currency, and the payment services enabled on our website.

          3. Can I change or cancel my order?

          Please email service@cozyeay.com as soon as possible with your order number.

          We will make reasonable efforts to accommodate changes or cancellations before dispatch.

          Shipping & Delivery

          4. Do you offer worldwide shipping?

          Yes. Cozyeay offers worldwide shipping to eligible destinations available at checkout.

          Shipping availability depends on your delivery address and available logistics services.

          5. How much does shipping cost?

          Our standard shipping rates are:

          • Orders below $69 USD: $5.90 shipping.

          • Orders of $69 USD or more: Free standard shipping.

          Final shipping charges will be displayed at checkout.

          6. How long does delivery take?

          Orders are typically processed within 1–3 business days.

          Estimated shipping transit time is 7–15 business days after dispatch.

          Including processing, the combined estimated delivery time is approximately 8–18 business days.

          Delivery times may vary due to customs processing, holidays, weather, or carrier operations.

          7. Will I receive tracking information?

          Tracking information will be emailed after dispatch when available.

          8. Who pays import duties and taxes?

          Cozyeay is responsible for applicable import duties and import taxes associated with your order.

          If a carrier requests additional import payment, please contact service@cozyeay.com before paying.

          9. What if my shipment is delayed?

          Please email service@cozyeay.com with your order number.

          Our customer support team will help investigate the delivery status.

          Returns & Refunds

          10. What is your return policy?

          We accept eligible return requests within 30 calendar days after delivery.

          Please review our Return & Exchange Policy for complete conditions.

          11. Are returns free?

          Not all returns are free.

          For standard change-of-mind returns, including incorrect sizing or personal preference, customers are responsible for return shipping costs to our designated return address in China unless otherwise required by applicable law.

          For confirmed defective, damaged, or incorrect items, we will provide an appropriate remedy at no additional cost to the customer.

          12. How do I request a return?

          Email service@cozyeay.com with your order number and details of the item you wish to return.

          Our support team will provide return instructions.

          13. Where is your return address?

          Our designated return address is:

          Nanjing Kairui Human Resources Co., Ltd. — Cozyeay Returns

          Unit 201-A150, Building 1, Chengxin Mansion
          No. 885 Chengxin Avenue
          Moling Subdistrict, Jiangning District
          Nanjing, Jiangsu Province
          China

          Please contact customer support before mailing a return.

          14. How will I receive my refund?

          Approved refunds will be issued to the original payment method without undue delay and within applicable legal deadlines.

          Your payment provider may require additional processing time.

          Clothing & Sizing

          15. What types of products does Cozyeay sell?

          Cozyeay offers clothing, casual fashion, wardrobe essentials, and seasonal styles.

          Product availability and options are shown on our website.

          16. How do I choose the right size?

          Please review the measurements and size information on the individual product page.

          Sizing may vary between different designs and products.

          If you need assistance, please email service@cozyeay.com before placing your order.

          17. What if my clothing does not fit?

          You may request an eligible return within 30 calendar days after delivery.

          For standard size-related returns, customers are responsible for return shipping costs unless otherwise required by law.

          18. How should I care for my clothing?

          Care requirements vary depending on fabric composition, design, and construction.

          Please follow the garment care label and any product-specific care instructions.

          Customer Support

          19. How can I contact Cozyeay?

          Email: service@cozyeay.com

          Phone: +86 18226667196

          Please include your order number when contacting us about an existing purchase.

          Thank you for choosing Cozyeay!

          Cozyeay — Feel Comfortable. Look Effortless.