Shipping Information
Thank you for shopping with Cozyeay.
We aim to provide clear and transparent shipping information for customers worldwide.
1. Shipping Destinations
Cozyeay offers worldwide shipping to eligible destinations supported at checkout.
Shipping availability may vary depending on your country, region, delivery address, and available logistics services.
Final shipping options and applicable charges will be displayed at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and public holidays that affect order processing.
Order processing includes payment verification, preparation, packaging, and arranging shipment.
Once your order has been dispatched, tracking information will be provided by email when available.
3. Estimated Shipping and Delivery Time
Our estimated shipping transit time is 7–15 business days after dispatch.
Including processing, the total estimated delivery time is approximately 8–18 business days.
Delivery times are estimates and may vary due to:
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Destination and local delivery services.
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Customs clearance.
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Carrier operations.
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Public holidays.
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Weather conditions.
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Other unforeseen circumstances.
These estimates are not guaranteed arrival dates.
4. Shipping Fees
Our standard shipping rates are:
Orders Below $69 USD
Standard Shipping: $5.90 USD per order
Orders of $69 USD or More
Standard Shipping: FREE
The free-shipping threshold is calculated using the merchandise subtotal after applicable discounts and before taxes and shipping charges.
All applicable shipping charges will be displayed at checkout before payment.
5. Import Duties and Taxes
Cozyeay is responsible for applicable import duties and import taxes associated with customer orders.
Customers should not be required to pay additional import duties or import taxes to receive their packages.
If a carrier or customs authority requests an additional import payment, please contact service@cozyeay.com before making payment.
We will investigate and arrange an appropriate resolution.
6. Order Tracking
Tracking information will be emailed after dispatch when available.
Tracking updates may take some time to appear after the shipment is handed over to the carrier.
7. Shipping Delays
We make reasonable efforts to dispatch orders within the stated processing timeframe.
If we cannot dispatch an order within the promised period, we will notify the customer and provide available options, including cancellation and a refund where required by applicable law.
For lost or significantly delayed shipments, please contact service@cozyeay.com with your order number.
8. Incorrect Shipping Addresses
Please ensure your delivery address and contact details are accurate.
If you notice an error, contact our support team as soon as possible.
We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has shipped.
9. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days after delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect items, Cozyeay will provide an appropriate remedy at no additional cost to the customer.
Please review our Return & Exchange Policy for full details.
10. Contact Information
Store Name: Cozyeay
Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.
Business and Return Address:
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Email: service@cozyeay.com
Phone: +86 18226667196
Website: https://cozyeay.com/