Privacy Policy

This Privacy Policy explains how Nanjing Kairui Human Resources Co., Ltd., operating Cozyeay at https://cozyeay.com/ ("Cozyeay," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order numbers, purchase history, transaction details, and delivery information.
Payment Information: Payment status, transaction references, and information necessary to handle refunds and disputes. Payment card information is processed through the payment providers enabled at checkout.
Technical Information: IP address, browser type, device information, website activity, and cookie identifiers where relevant technologies are enabled.
Customer Service Information: Messages, return and refund requests, and information you provide when seeking assistance.
Marketing Preferences: Email subscriptions and available privacy choices.

2. How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping and delivery.
Provide customer support.
Manage returns, exchanges, and refunds.
Maintain website functionality and security.
Detect fraud and investigate security incidents.
Improve our online shopping experience.
Send marketing communications where legally permitted.
Measure advertising performance where enabled and permitted.
Comply with legal, tax, accounting, and regulatory obligations.

Where applicable law requires a legal basis, processing may rely on contract performance, legal obligations, legitimate interests, or consent, depending on the activity.

3. Payment Processing

Payments are processed by the payment providers enabled at checkout.

These providers may process payment-related information under their own privacy notices and security practices.

Please do not send complete payment card numbers or security codes through customer service emails.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Shopping cart and checkout operations.
Website security.
Customer preferences.
Analytics and performance measurement.
Advertising tracking and personalization where enabled.

Some technologies may be operated by third-party service providers.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after obtaining the necessary consent.

Customers may manage available preferences through website privacy controls or browser settings.

Please review our Your Privacy Choices page for additional information.

5. Sharing Personal Information

We may share necessary personal information with:

E-commerce platform and website hosting providers.
Payment processing providers.
Shipping and logistics partners.
Order fulfillment and return-processing providers.
Customer support providers.
Analytics and advertising providers where enabled.
Professional advisers and legally authorized authorities.

Information may also be disclosed where required by applicable law or in connection with a legitimate business transaction.

6. International Data Transfers

Cozyeay is operated by a business based in China and may serve customers internationally.

Depending on actual operational arrangements, personal information may be processed or accessed in China and other countries where service providers operate.

Where applicable law requires safeguards for international transfers, we will use appropriate lawful mechanisms.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, process refunds, prevent fraud, resolve disputes, and comply with legal obligations.

When information is no longer required, it will be deleted or anonymized where appropriate, unless continued retention is required by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information.
Correct inaccurate information.
Request deletion of eligible information.
Request a copy of your information.
Restrict or object to certain processing activities.
Withdraw consent where applicable.
Opt out of certain targeted advertising activities or data disclosures.
Submit a complaint to an appropriate data protection authority.

To submit a request, email service@cozyeay.com with "Privacy Request" in the subject line.

We may ask for reasonable identity verification and will respond within applicable legal timeframes.

10. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting our customer service team.

Necessary order-related communications may still be sent.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links to independent third-party websites or services.

Those third parties may have their own privacy policies and practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements.

Updated versions will be published with a revised effective date.

14. Contact Information

Store Name: Cozyeay

Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.

Business Address:

Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China

Email: service@cozyeay.com

Phone: +86 18226667196

Website: https://cozyeay.com/