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          Terms of Service

          Welcome to Cozyeay.

          This website, https://cozyeay.com/, is operated by Nanjing Kairui Human Resources Co., Ltd.

          Throughout this website, the terms "Cozyeay," "we," "us," and "our" refer to the store and its operating business.

          By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

          1. General Conditions

          You agree to use this website only for lawful purposes.

          You must not engage in fraudulent activities, interfere with website security, attempt unauthorized access to systems, or misuse protected website content.

          If you are under the age of majority in your jurisdiction, you should use our website with the involvement of a parent or legal guardian where required.

          2. Products and Descriptions

          Cozyeay offers clothing and fashion-related products.

          We make reasonable efforts to display accurate product descriptions, sizes, colors, materials, images, specifications, and prices.

          Actual product appearance may vary slightly due to lighting, screen settings, and manufacturing variations.

          Please review product measurements, available options, and care instructions before ordering.

          3. Pricing and Payment

          Product prices are displayed in the currency shown on our website.

          Applicable shipping charges, taxes, and other disclosed fees will be displayed during checkout before payment.

          Orders are subject to successful payment authorization and acceptance.

          Available payment methods are displayed at checkout.

          4. Orders and Availability

          Products are subject to availability.

          If we cannot fulfill an order after payment, we will notify the customer and arrange an appropriate refund.

          We may investigate or reject fraudulent orders, invalid transactions, or orders that violate applicable law.

          5. Shipping and Delivery

          Cozyeay offers worldwide shipping to eligible destinations supported at checkout.

          Our standard shipping rates are:

          • Orders below USD $69: USD $5.90 per order.

          • Orders of USD $69 or more: Free standard shipping.

          Orders are generally processed within 1–3 business days after payment confirmation.

          Estimated shipping transit time is 7–15 business days after dispatch.

          Including order processing, the estimated total delivery time is approximately 8–18 business days.

          Delivery times may vary due to destination, carrier operations, customs processing, holidays, or other circumstances.

          Cozyeay is responsible for applicable import duties and import taxes associated with customer orders.

          Please refer to our Shipping Information page for complete details.

          6. Returns and Refunds

          Customers may request eligible returns within 30 calendar days after delivery.

          For standard change-of-mind returns, including returns due to personal preference or incorrect sizing, customers are responsible for return shipping costs unless otherwise required by applicable law.

          For confirmed defective, damaged, or incorrect items, we will arrange an appropriate remedy at no additional cost to the customer.

          Please review our Return & Exchange Policy for more information.

          7. Intellectual Property

          Original website content, including photographs, graphics, text, logos, and design elements, may be protected by applicable intellectual property laws.

          You may not reproduce, distribute, or commercially exploit protected materials without appropriate authorization.

          8. Third-Party Services

          Our website may use third-party providers for payment processing, shipping, analytics, advertising, and other services.

          Third-party providers may maintain their own terms and privacy policies.

          9. Privacy

          Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

          Please review our Privacy Policy and Your Privacy Choices page for additional information.

          10. Disclaimer and Limitation of Liability

          We make reasonable efforts to maintain accurate information and a functional website.

          Temporary technical interruptions or errors may occur.

          To the extent permitted by applicable law, Cozyeay and its operating business shall not be liable for indirect or consequential losses arising from use of the website.

          Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be restricted.

          11. Governing Law

          These Terms shall generally be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-law rules, to the extent permitted by applicable law.

          Nothing in this provision shall deprive consumers of mandatory rights or protections available under the laws applicable in their place of residence.

          Disputes shall be handled in accordance with applicable jurisdictional and consumer protection rules.

          12. Changes to These Terms

          We may update these Terms from time to time.

          Updated terms will be published on our website with a revised effective date.

          Changes will not retrospectively remove rights already acquired by customers under applicable law.

          13. Contact Information

          Store Name: Cozyeay

          Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.

          Business Address:

          Unit 201-A150, Building 1, Chengxin Mansion
          No. 885 Chengxin Avenue
          Moling Subdistrict, Jiangning District
          Nanjing, Jiangsu Province
          China

          Email: service@cozyeay.com

          Phone: +86 18226667196

          Website: https://cozyeay.com/